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Shipping policy

Dada Shipping Policy

We aim to provide a smooth and reliable shipping experience for all our customers. Below you will find important information regarding our shipping policies.

1. Shipping Locations
We ship to the following regions:

  • UK & EU
  • International: Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

2. Shipping Methods
We partner with Royal Mail as our shipping provider.

  • UK Orders: We offer 1st Class and 2nd Class shipping options.
  • EU & International Orders: Only 2nd Class shipping is available for these regions.
  • All orders are tracked and require a signature upon delivery to ensure safe receipt of your items.

3. Shipping Costs

  • Free shipping is available for all orders except for UK express delivery, which is available at £5.99.
  • There is no charge for standard shipping across all other regions.

4. Processing Times

  • Silver Jewelry: Orders are processed within 2-5 business days.
  • Gold Jewelry: As all gold items are made to order, processing takes a minimum of 7 business days and can take up to 28 business days.

5. Delivery Times

  • UK Orders: Estimated delivery within 3-5 business days.
  • EU Orders: Estimated delivery within 2-11 business days.
  • US Orders: Estimated delivery within 3-17 business days.
    Please note that these times are estimates and may vary depending on your location.

6. Customs and Duties
For international orders, the customer is responsible for any applicable customs fees, duties, or taxes.

7. Lost or Damaged Items
If your item is lost or damaged during shipping, we will send a direct replacement. For further details on refunds or exchanges, please refer to our [Returns & Refund Policy].

8. Order Tracking
Tracking numbers will be provided once your item has been processed and dispatched. You will receive this information via email to track your package.

9. Holiday Shipping Delays
Please note that during holiday periods (e.g., public holidays, religious events), processing and delivery times may experience short delays of up to 2 additional business days.