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Frequently Asked Questions
Product Information
Our Dada silver rings are crafted from high-quality 925 sterling silver, while our gold rings are available in 9ct, 14ct, and 18ct options in Yellow, Rose, and White Gold, ensuring a range of luxurious choices. Additionally, all our products are made with recycled gold & silver.
To find your perfect fit, please refer to our comprehensive ring size guide available on our website. It provides easy instructions to measure your ring size accurately.
While we currently do not offer bespoke designs, we are looking forward to providing this exclusive service to our Dada family card members in the near future.
To ensure your Dada jewellery remains in pristine condition, please follow our detailed care guide, which offers specific instructions and tips on maintaining the beauty of your pieces.
Ordering and Shipping
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal to accommodate a variety of payment preferences.
Orders can be cancelled or modified before they are fulfilled. Please contact us with your order number for assistance. Note that changes may extend the delivery timeline by up to 7 days for silver rings and 28 days for gold rings.
Processing times are up to 7 days for silver rings and up to 28 days for gold rings. In the UK, delivery can range from next day to 5 days. EU deliveries can take 2-11 days, while international shipping ranges from 3-17 days.
Yes, Dada proudly ships to the UK, EU, Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, and the United States.
Returns and Exchanges
Our return policy can be found here. It provides all the information you need on how to return products and under what conditions returns are accepted.
To initiate a return, please ensure you meet the conditions outlined in our return policy. Then contact our customer service team for further instructions on how to proceed with the return.
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or a refund as swiftly as possible.
Refunds typically take 7-14 days to process once the returned item has been received and inspected.